It’s never easy to tell someone they are doing something wrong, and it is especially hard if you’ve put off doing it. It’s easy to hope that a minor issue will go away. But it also doesn’t help anyone to let an issue linger. Think about the effect it has on other employees who may see someone getting away with shoddy work. Or think about how much time you are wasting worrying about talking with the staff person. Not to mention that the staff person can’t correct the problem if they don’t know it is an issue.
Good succession planning is about more than choosing a successor to the executive director. It needs to encompass planning for all leadership roles to strengthen the organization for the long term. A key component is leadership development planning, which provides a structured method to build leadership capacity.
As a young program manager at a social service agency, I was lucky to have many supervisors who were great mentors. They encouraged me and stretched my skills. They expected me to learn how to budget for my program, ask hard questions, supervise and mentor staff, communicate clearly, and develop partnerships in the community. They supported me in learning these skills by stretching my thinking and giving me opportunities to take on higher level tasks. When I left that role to become an ED of a nonprofit, those leadership skills helped me tremendously, although I still had plenty to learn.
As your organization grows, you will develop the best ways to carry out certain tasks. Sometimes these are best practices in a nonprofit, other times they are simply the way your bookkeeper or funder wants you to do things. The more of these procedures you develop, the more important it is to document them.
In addition, as your organization grows, more staff will be taking care of different duties, and no one person will know how to do everything. It’s important for everyone to document their work.
This documentation has a wide range of uses. First, if you take a vacation, it makes it much easier for others to cover for you. Imagine how much easier it would be to prepare to leave for a two week trip if you have all your day-to-day tasks already documented. Second, if you do leave your position, it will be much easier to hand things off, and know that the organization will be in good hands moving forward. Third, documenting this information will allow you to see where you can delegate tasks. If you can train someone on a task now, why not have them take it on permanently? Finally, having this documentation will help you be more efficient. In creating the manual, you’ll be able to think through your regular tasks and find ways to do your job more efficiently and effectively. You’ll also have all the information you need documented in one place. For example, you’ll have instructions on how to fill out that complicated form you have to fill out only once a year.
For small nonprofit organizations, paying for bookkeeping software seems like a large expense. Luckily, any organization with a 501(c)(3) designation can get QuickBooks Online for just $50 per year through TechSoup. Spending $50 per year will save your nonprofit tremendous time and energy down the road, plus it lets you create professional looking reports from QuickBooks to give to funders. If you have more than a few transactions per month, you’ll want to get started with QuickBooks.
Some people have a ton of skills, making them great candidates for executive director jobs. But do you need to them to demonstrate that they have a strong passion for your work? It’s going to be hard to find someone who has both the skills and passion. Both can be developed, but you have to assess whether they are a good fit for your organization at the current time. Below are some considerations to help you make a decision.
Do your employees struggle to fit in kids’ activities, doctor’s appointments and errands during the work week? Do they use work time to talk to their kids’ teachers or to check in with their elderly parents? Are they feeling overwhelmed with all their responsibilities both at work and at home? Reduce the number of hours they have to work, and everyone wins. Flexible schedules is one benefit most nonprofits can offer, and it is highly valued by employees.
Somehow, American culture has gotten stuck on the idea that 40 hours per week is full-time. In reality, employers can choose to define full-time as fewer hours, and doing so has huge benefits for your workforce.
We’ve all seen the applicants: yet another middle manager has “found their calling” and wants to transition from a corporate job to a nonprofit position. It’s easy to be skeptical that they just need a job and will leave as soon as they find a higher paying position. But some people really are ready to make the transition from the business world into a cause they care about. How do you find those people and how do you help them make the transition?
My best employee, the one who had been at the organization the longest, wasn’t performing up to his previous standards. This was the person who had been the person I’d relied on to get things done for the last few years. He had the enthusiasm and passion for the job. But it was getting more and more frustrating to work with him.
As an executive director, your departure brings about a huge change for an organization. It is challenging to know when it is time to leave, both for yourself, and for the sake of the organization. How do you decide when it is time to go?